PRIVACY POLICY

Last Updated:  May 24, 2018

GLOBAL PRIVACY STATEMENT

This Privacy Statement describes the privacy practices of CIOR LANGUAGE ACADEMY for data that we collect:

  •  through CLA website operated by us from which you are accessing this Privacy Statement
  •  through our social media pages that we control from which you are accessing this Privacy Statement
  •  through HTML-formatted email messages that we send you that link to this Privacy Statement and through your communications with us
  •  when you CIOR Language Academy sessions, or through other offline interactions
Collectively, we refer to the Website and our Social Media Pages, as the “Online Services” and, together with offline channels, the “Services.”  By using the Services, you agree to the terms and conditions of this Privacy Statement.

Collection of Personal Data
Personal Data” are data that identify you as an individual or relate to an identifiable individual. 
Throughout your CLA application and the 2 week course, we collect Personal Data in accordance with law, such as:
  •  Name
  •  Gender
  •  Postal address
  •  Telephone number
  •  Email address
  •  Credit and debit card number or other payment data
  •  Financial information in limited circumstances
  •  Language preference
  •  Date and place of birth
  •  Nationality, passport, visa or other government-issued identification data
  •  Important dates, such as birthdays, anniversaries and special occasions
  •  Employer details
  •  Travel itinerary
  •  Geolocation information
  •  Social media account ID, profile photo and other data publicly available, or data made available by linking your social media
In more limited circumstances, we also may collect:
  •  Data about family members and companions, such as names and ages of children
  •  Biometric data, such as digital images
  •  Images and video and audio data via: (a) security cameras located in public areas, such as hallways and lobbies, in the locations where
  • CLA is hosted; and (b) body-worn cameras carried by security personnel
  •  Guest preferences and personalized data (“Personal Preferences”), such as your interests, activities, hobbies, food and beverage choices,
  • services and amenities of which you advise us or which we learn about during your visit
If you submit any Personal Data about other people to us or our Service Providers (e.g., if you make an application for another individual), you represent that you have the authority to do so and you permit us to use the data in accordance with this Privacy Statement.
How we collect personal data
We collect Personal Data in a variety of ways:
  • Online Services. We collect Personal Data when you make an application, purchase goods and services from our Website, communicate with us, or otherwise connect with us or post to social media pages, or sign up for a newsletter. 
  • CLA Locations Visits and Offline Interactions. We collect Personal Data when you attend CLA sessions or use on-site services and outlets, such as restaurants, health clubs and spas. We also collect Personal Data when you attend promotional events CLA hosts or in which we participate, or when you provide your Personal Data to facilitate an event.
  • Assistance and General Information We collect Personal Data when you make an inquiry over the phone, communicate with us by email, fax or via online chat services.
  • Other Sources. We collect Personal Data from other sources, such as public databases, joint marketing partners and other third parties.
Collection of other data
Other Data” are data that generally do not reveal your specific identity or do not directly relate to an individual. To the extent Other Data reveal your specific identity or relate to an individual, we will treat Other Data as Personal Data. Other Data include:
  •  Browser and device data
  •  Data collected through cookies, pixel tags and other technologies
  •  Demographic data and other data provided by you
  •  Aggregated data
Use of personal data and other data
We use Personal Data and Other Data to provide you with Services. In some instances, we will request that you provide Personal Data or Other Data to us directly. If you do not provide the data that we request, or prohibit us from collecting such data, we may not be able to provide the requested Services.
We use Personal Data and Other Data for our legitimate business interests, including the following:
  • Provide the Services you request. We use Personal Data and Other Data to provide Services you request, including:
  • To facilitate applications, payment, send administrative information, confirmations or pre-arrival messages, to assist you with meetings and events and to provide you with other information about the area and the property at which you are scheduled to visit
  • To complete your application and stay, for example, to process your payment, ensure that your room is available and provide you with related customer service
  • To send you all the necessary information about CLA and its sessions.
  • Communicate with you about goods and services according to your Personal Preferences. We use Personal Data and Other Data to:
  • Send you communications and promotional information, as well as periodic customer satisfaction.
Other uses and disclosures
We will use and disclose Personal Data as we believe to be necessary or appropriate: (a) to comply with  applicable law, including laws outside your country of residence; (b) to comply with legal process; (c) to respond to requests from public and government authorities, including authorities outside your country of residence and to meet national security or law enforcement requirements; (d) to enforce our terms and conditions; (e) to protect our operations; (f) to protect the rights, privacy, safety or property of CLA host nations, you or others; and (g) to allow us to pursue available remedies or limit the damages that we may sustain.

We may use and disclose Other Data for any purpose, except where we are not allowed to under applicable law. In some instances, we may combine Other Data with Personal Data (such as combining your name with your location). If we do, we will treat the combined data as Personal Data as long as it is combined.
Security
We seek to use reasonable organizational, technical and administrative measures to protect Personal Data. Unfortunately, no data transmission or storage system can be guaranteed to be 100% secure. If you have reason to believe that your interaction with us is no longer secure (for example, if you feel that the security of your account has been compromised), please immediately notify us in accordance with the “Contacting Us” section, below.
Choices, Access and Retention
You have choices when it comes to how we use your data and we want to ensure you have the information to make the choices that are right for you.
If you no longer want to receive adverts by email, you can contact us at
info@ciorlanguageacademy.org
We will try to comply with your request as soon as reasonably practicable. If you opt out of receiving emails from us, we may still send you important administrative messages, from which you cannot opt out.
How you can access, change or suppress your personal data
If you would like to review, correct, update, suppress, restrict or delete Personal Data that you have previously provided to us, you can contact us at info@ciorlanguageacademy.org
In your request, please make clear what Personal Data you would like to have changed, whether you would like to have your Personal Data suppressed from our database, or other limitations you would like to put on our use of your Personal Data. For your protection, we only fulfill requests for the Personal Data associated with the particular email address that you use to send us your request, and we may need to verify your identity before fulfilling your request. We will try to comply with your request as soon as reasonably practicable. 
Please note that we often need to retain certain data for recordkeeping purposes and/or to complete any transactions that you began prior to requesting a change or deletion.  There may also be residual data that will remain within our databases and other records, which will not be removed.  In addition, there may be certain data that we may not allow you to review for legal, security or other reasons.
Retention
We will retain your Personal Data for the period necessary to fulfill the purposes outlined in this Privacy Statement unless a longer retention period is required or permitted by law.
The criteria used to determine our retention periods include: 
  • The length of time we have an ongoing relationship with you and provide the Services to you
  • Whether there is a legal obligation to which we are subject (for example, certain laws require us to keep records of your transactions for a certain period of time before we can delete them)
  • Whether retention is advisable considering our legal position (such as, for statutes of limitations, litigation or regulatory investigations)
Sensitive Data
Unless specifically requested, we ask that you not send us, and you not disclose, on or through the Services or otherwise to us, any Sensitive Personal Data (e.g., social security numbers, national identification number, data related to racial or ethnic origin, political opinions, religion, ideological or other beliefs, health, biometrics or genetic characteristics, criminal background, trade union membership, or administrative or criminal proceedings and sanctions).
Use of services by minors
The Services are not directed to individuals under the age of sixteen (18), and we request that they not provide Personal Data through the Services.
Cross Border Transfer
CLA as a CIOR entity is a global organization and provides a global service. Sharing data cross-border is essential to the Services so that you receive the same high-quality service wherever you are in the world. As a result, we will, subject to law, transfer Personal Data and Other Data collected in connection with the Services, to entities in countries where data protection standards may differ from those in the country where you reside. By making an application or attending one of CLA sessions, you understand that we transfer your Personal Data globally.
In certain circumstances, courts, law enforcement agencies, regulatory agencies or security authorities in those other countries will be entitled to access your Personal Data.
Some of the non-EEA countries are recognized by the European Commission as providing an adequate level of data protection according to EEA standards (the full list of these countries is available here pastedGraphic .
Updates to this privacy statement
The “Last Updated” legend at the top of this page indicates when this Privacy Statement was last revised. Any changes will become effective when we post the revised Privacy Statement on the Online Services. Your use of the Services following these changes means that you accept the revised Privacy Statement. If you would like to review the version of the Privacy Statement that was effective immediately prior to this revision, please contact us at info@ciorlanguageacademy.org
Contacting Us
If you have any questions about this Privacy Statement, please contact us at info@ciorlanguageacademy.org
Cookies Policy

This site uses cookies and in some cases third-party cookies to provide a better experience and service for users. When navigating or using our services you agree to our use of cookies. However, the user has the option to prevent the generation of cookies and disposal of the same by selecting the appropriate option in your browser. If you block the use of cookies on your browser it may disrupt some services and some functions of the website may not be available.

What is a cookie?

A cookie is a small piece of text that websites send to the browser and is stored on the user's terminal, which may be a personal computer, a mobile phone, a tablet, etc. These files allow the website to remember information about your visit, such as language and preferred options, which can make your next visit easier and make the site more useful for you. Cookies play a very important role in improving user experiences on the web.

How are cookies used?

By browsing this website you are accepting that we can install cookies on your machine and let us know the following information:

Statistical information on the user's use of the web.
The user 'login' which keeps the session active on the web.
The preferred format of web access from mobile devices.
Latest searches over web services and data customisation services.
Information about the ads that are displayed to the user.
Information from surveys that the user has participated in.
Data connection to social networks for users, accessing your Facebook or Twitter.

Types of cookies used
This website uses both temporary session cookies and persistent cookies. Session cookies store information only while the user accesses the Web and persistent cookies stored in the terminal data to be accessed and used in more than one session.

Technical cookies: these allow the user to navigate through the website or application and use the various options or services there. For example, with traffic control and data communication, to identify the session, access restricted Web parts, remember the elements of an order, make the request for registration or participation in an event, use the security features during navigation, and store content for broadcast video or sound.

Cookies customization: these allow users to access the service with some predefined general features in your terminal, or user defined settings. For example, the language, the type of browser through which you access the service, the design of selected content, geolocation terminal and place where you can access the service.

Advertising cookies: these allow the effective management of advertising spaces which are included in the Web page or application from which the service is provided. They allow the adaptation of advertising for it to be relevant to the user and to avoid showing ads that the user has already seen.

Statistical analysis cookies: these allow the monitoring and analysis of user behavior on websites. The information gathered through such cookies is used in measuring the activity of web, application or platform sites and the profiling of user navigation of these sites, in order to make improvements to the service and functionality for users.

Third Party Cookies: On some web pages you can install third-party cookies allow you to manage and improve the services offered. For example, the statistical services of Google Analytics.

How to manage cookies in the browser?

The user has the option to allow, block or delete cookies installed on your computer by setting your browser options installed on your terminal:

To set the permissions associated with cookies on Google Chrome Browser:

Click the menu in the toolbar.
Select Configuration.
Click Show advanced options.
In the "Privacy" section click the Content Settings button.
In the section "Cookies" there are configurable options.
To set the permissions related to cookies in Mozilla Firefox Browser:

At the top of the Firefox window click the Tools menu.
Select Options.
Select the Privacy panel.
You can choose 'use custom settings' to configure.
To set the permissions related to browser cookies in Internet Explorer 9:

At the top of the Internet Explorer window click on the Tools menu.
Select the Security tab and use the Delete Browsing History to delete cookies. Enable Cookies check box, and then click Delete.
Select the Security tab, and use the settings to move the slider to the top to block all cookies or totally down to allow all cookies. After that, click OK.
If you block the use of cookies on your browser it may disrupt some services or functionality of the website may be reduced.

Some browsers can be configured to manage specific cookie rules for different websites, which provides more precise control over privacy. This means you can disable cookies for all sites except those in which you trust.